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What Our Customers Say About Us...

The following are genuine letters / emails that we have recieved from our customers thanking us for the service we have provided.

"We have been pleased that we chose your shop. The advice you gave us when we came in was genuinely useful rather than a sales talk, and it was good to be able to let the children try out the beds and see which they were most comfortable with (and they enjoyed your play corner!). Since then we have really appreciated the friendly, polite and professional service we have experienced from you at each stage - from arranging the delivery to the bunks arriving, on time, in perfect condition and with an extremely helpful driver who explained all the boxes and gave a couple of tips about assembling the beds. Today we put the beds up and they are great - sturdy and comfortable but stylish as well. The only thing missing from your customer service is tips for getting 5 yr old twins to sleep when they are too excited about their new beds!

So, many thanks from 4 very happy customers. We wish you every success - you deserve it."

K.O. 29th September

"...I wanted to say how pleased we are with the product, and your customer service. Things came when they were supposed to, a missing element was sorted out quickly, and the bedroom looks great.

We'd particularly like to mention Danny, the man who delivered the beds. He spent time thoroughly checking that we had all the right elements and talked me through the issues I might have building it - his advice was spot on and saved me a lot of time.

We would happily recommend you."

J.H. 4th September

"I just wanted to write and say THANK YOU for all your help with sorting out our bunk beds, even for the trouble you took to come here yourself to help W re-fit the correctly sized part and ensure all was as it should be. The boys loved the beds the moment they set eyes on them and couldn't stop climbing up and down......they had to agree that their beds are "the most comfortablest in the world".

Anyway, I just wanted to write and thank you. It's not often you get the pleasure of meeting someone as knowledgeable, kind, helpful and as friendly as you and your lovely wife were to us and your kindness really touched both me and W.

And PS those mattress protectors are a godsend...They've been put to the test a few times already!

Very kind regards, and greatful thanks,"

S and W B 31st August

"Just a quick note to say thank you for the delivery and assembly of the Thuka bed yesterday. My son loves the bed!

The chap who delivered it and put it together was great - very polite, got on with the job and cleared up.

Thanks again."

C.H. 10th July

"I just wanted to thank you for the fantastic service and great bed last week (Parsot Madmoiselle). The delivery guys were so courteous and polite, a refreshing change, I have recommended you to two mums needing beds already and will continue to do so.

Thanks again, we will be back for another bed in the future I am sure."

S.P. 28th April

"The mattresses were delivered about 0700 on Saturday morning.

I was a little worried because it wasn't clear on Friday evening what was happening with the weather forcaste for snow, I felt there was not a hoping hell's chance of the mattresses getting to their delivery location.

I just wanted to thank you for your concerted efforts in getting those mattresses delivered against the odds. The beds are stunning in every way and likewise the mattresses too. But moreover I think your tenacity with staying with the issues and your thought for the customer experience was overwhelming and exceeded my expectations. It's comforting to know that this level of service is still in existence and I have no hesitation in recommending you for quality of product, customer service and persistence in getting the end to end experience right.

Neighbours, family and friends all took part in viewing the stunning beds and furniture and were amazed by their quality and style. Perhaps a few more orders!

Thanks again and look forward to working with you in the future maybe.

Kind Regards"

C.H. 5th February

"We are absolutely delighted with my daughters new Stompa bed (excellently delivered and installed before Christmas!) and the useful lamp is the finishing touch.

With kind regards, and wishing you a happy new year!"

C.T. 5th January 2012

"I just wanted to say thank you for your wonderful advice and service, and I believe my friend that I recommended you to has also bought from you."

S. 5th December

Review us yourself

If you would like to comment on our service please feel free to contact us using our email form on our contact us page.

Alternatively you can review us on qype by clicking this link: Qype Review

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